Online Return Policy
Need something returned? Not a problem, as per our Policy outlined below simply send your Return Request to email@example.com
Please note for ALL returns Vic Clothing requires:
- Original Sales Invoice to be present with returned goods.
- Exchanging non-suitable product(s)
Within 14-days of your order being delivered to your door, you can exchange the product(s) you ordered for a different size of the exact same product as long as the preferred size being requested is available on Vic Clothing. Should you wish to process an exchange please send your Return Request to firstname.lastname@example.org
Please note, Vic Clothing reserves the right not to accept an exchange if the product you wish to exchange is not sent back to Vic Clothing in the exact packaging it was received in, with labels attached, in resalable conditions.
- Returning non-defective product(s)
2.1 You are entitled to return any purchase concluded on Vic Clothing 14 days of the product(s) being delivered.
5.2 Consequently, if upon receiving your purchase you are not satisfied with your choice of product(s) and wish to return it for a refund as aforesaid, please retain the product(s)’ original packaging, with labels attached, and do not wear the product.
5.3 Should you wish to process an exchange please send your Return Request to email@example.com.
- Returning incorrect product(s)
As specified in our T&Cs, Vic Clothing will make all reasonable efforts to ensure the product information, availability, purchase price and associated delivery times and fees are accurately reflected on the site.
However, should Vic Clothing deliver the incorrect product(s) to you by mistake please do not remove the product from its original packaging, do not remove the labels or try the product on at all. Please send your Return Request to firstname.lastname@example.org as soon as possible to notify VicClothing thereof. Vic Clothing will resolve the error by arranging to collect the incorrect product(s) from you and to deliver the correct product(s) to you as quickly as possible. Please do not try and remedy the situation by placing another order for the exact same product you were trying to purchase.
- Returning defective product(s)
Within 6 months of delivery of a product to you, you find that the product is faulty, not commercially acceptable, unsuitable for the purpose generally intended (or otherwise expressly indicated by Vic Clothing at time of purchase), or not legal or reasonably durable (based on the circumstances and product type) ("defective");
7.1 Please send your Return Request to email@example.com as soon as possible to notify Vic Clothing thereof. Vic Clothing will request pictures of the defective product and will arrange to collect such product from you so that it can be inspected by the Vic Clothing Quality Assurance team. If the product is subsequently found to indeed be defective, you are entitled to either –
(a) Be fully refunded, or
(b) have the product repaired or replaced at Vic Clothing's expense (the decision between repairing or replacing being that of Vic Clothing's depending on availability and other relevant circumstances, and in this regard you acknowledge that Sale/ On Special products will usually only be able to be repaired).
If the product is found NOT to be defective and is commercially acceptable, you will NOT be entitled to any repair, replacement or refund but will instead be liable for the costs incurred in having had such product returned to Vic Clothing, and then redelivered to you.
7.2 A product is NOT defective and you will NOT be entitled to any repair, replacement or refund under the general warranty above if
(a) The faults/damage are a result normal wear and tear;
(b) Damage arising from incorrect usage of the product;
(c) The item has a reasonable amount of manufacturing or production imperfections, but is acceptable in accordance with the generally accepted commercial practices.
- Return procedure to be followed
- Send your Return Request to firstname.lastname@example.org
- Should you choose to submit and online return request form within 1 working day you will receive feedback from the Vic Clothing regarding your return.
8. Defective items, returns and reimbursement
If you are dissatisfied with your purchase due to a defect, incorrect product choice or other reason, you may return it to Vic Clothing within 14 days of delivery, free of charge if you are based in South Africa , and either receive a refund, or have the product repaired or replaced, depending on the situation.The Delivery and Returns Policy informs you of your rights in this regard.Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted: (if applicable)
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us email@example.com.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and send your item to: 30 Somerset Street, Aliwal North, EC, 9750, South Africa.
To return your product, you should mail your product to: 30 Somerset Street, Aliwal North, Eastern Cape, 9750, South Africa.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.